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Faqs

Where are Azza mattresses made?

Our mattresses are 100% made in the USA. Our designers are in Brooklyn, New York. Our covers are made in Kentucky and California. The rest of the components are made and assembled just outside Los Angeles, California.

Why is Azza memory foam different?

Our dual-phase change gel allows for incomparable temperature regulation. While many memory foams absorb heat, our memory foam technology allows perfect temperature control for an unbelievable night's sleep.

Does the Azza mattress contain any springs or coils?

No, our mattress is pure premium memory foam.

How tall is the Azza mattress?

Every mattress is 10" tall. It consists of 2" of our signature dual-phase change gel, 2" of our high-density memory foam, and 6" of our high-density foam base, all wrapped in our hand-sewn custom cover.

Will my Azza mattress sag or get indentations over a long period of time?

No, we produce the highest quality American-made materials to uphold our standard of quality. Further, we have you covered with a 12-year manufacturer's warranty.

Is there any odor to the Azza mattress?

We use the highest grade materials that have little off-gassing. Our materials are OEKO-TEX® Standard 100, Class 1 certified. These materials are safe for adults, babies, toddlers, and pets. Our polyurethane is produced in accordance with the CertiPUR-US® program. Our foam is made without ozone depleters, PBDE flame retardants, formaldehyde, phthalates, mercury, lead, or other heavy metals. There is no need to air out your mattress for days or nights, just hop in right away. Any new car smell will dissipate within just a few hours.

Does the Azza mattress contain any latex?

Our mattress contains only premium polyurethane memory foam with gel for heat dissipation.

Do I need to flip the Azza mattress?

No, this is a one-sided mattress and therefore does not require flipping. If you consistently sleep on only one side, rotating your Azza mattress every few months is recommended. If your mattress gets even use on both sides you are good to go!

Does the Azza mattress have a weight limit?

Our mattress will work for all shapes and sizes.

Does the Azza mattress come in custom sizes?

We currently only make conventional mattress sizes. California King: 72x84", King: 76x80", Queen: 60x80", Full: 54x75", Twin XL: 39x80", Twin: 39x75"

What does the Azza mattress feel like?

You spend more time with your mattress than anything (or anyone) else. This mattress is designed to spoon with you. We designed your best friend to support your body, reduce chronic pain, and allow you to get more restful sleep.

I am not sure if the Azza mattress is perfect for my body. How do I know?

Your previous mattress may not have been providing the proper support your body requires. It can take time to adjust to a new mattress with the sufficient support and pressure-point relief. We recommend sleeping on your Azza for a full 30 nights for your body to properly adjust to its new hibernation and optimal sleep.

What is the 100-night sleep trial?

The 100-night sleep trial is one of the best trial available in the mattress industry. This trial allows you to make a risk-free purchase. The 100-night trial begins the day you receive your new Azza mattress. You are completely covered if you are traveling, moving, or just need some time to test out your mattress. If, for some reason, your mattress is not 100% perfect for you, you will receive 100% of your money back once the request is completed.

Do you have a showroom for me to test the Azza mattress?

At this time, we do not have a showroom. We offer our 200-night trial to allow you to test every sleeping position or situation imaginable.

Do you have a warranty?

We sure do! For a full 12 years you are covered. For more information on our warranty, you can check here: <a href="https://sleepazza.com/pages/azza-12-year-warranty" target="_blank">https://sleepazza.com/pages/azza-12-year-warranty</a>

Does it take time to adjust to the Azza mattress?

There could be an adjustment period if you have not slept on memory foam before. We highly suggest sleeping on your Azza mattress for a minimum of thirty nights to allow your body to adjust properly.

What type of bed frame do I need for the Azza mattress? Do I need a box spring? How about adjustable bed frames?

You can sleep on any level surface. A flat platform bed works well. A slatted base with slats no more than three inches apart for an even surface also is a great option. Additionally, traditional box springs or firm foundations will give your Azza mattress the support it needs. Adjustable bed frames work as long as there is even support under your mattress.

Why does the Azza mattress cost so much less than a memory foam mattress in the big box store?

We ship direct to you from our factory where your Azza is made. We don't have any logistics and middlemen other than shipping direct to you! We also sell direct through the internet with no expensive storefronts. This allows you to get high-quality sleep at an affordable price.

How can I check the status of my Azza mattress?

We send you an email within 24 hours of receiving your order with a tracking number to follow your delivery.

Do you offer financing?

We offer excellent financing. You can pay 0% APR for a 3- or 6-month period. This allows you to purchase in just 6 small payments with no interest. Our financing partner, Affirm, can approve you in a few very quick steps.

When will I receive my Azza mattress?

We ship within 24 hours of receiving your order. Typically you can receive your mattress within 3-5 business days. Your mattress will ship directly from our manufacturing facility just outside of Los Angeles, California.

How much is shipping?

Shipping is completely free!

Do I have to be home to accept my Azza mattress?

We do not require that you be home. However, please keep in mind that FedEx and UPS have additional regulations and may only be able to deliver to some urban areas when someone is able to accept the package.

Can you ship to a PO Box/APO/FBO address?

Unfortunately, we do not have the ability to provide shipping to any of these types of addresses, per our shipping partner's regulations.

Do you ship to Canada?

Not yet, but stay tuned!

How heavy is the box and will I need help carrying it upstairs?

Your mattress will range in weight depending on size. California King: 88lbs, King: 88lbs, Queen: 69lbs, Full: 59lbs, Twin XL: 45lbs, Twin: 42lbs. All mattresses will arrive in a 19.5x19.5x42-inch octagonal box. We have 4 hand holes for easy partner carrying. However, you may be able to get it upstairs yourself. Additionally, with our unique box design, you can roll it across a floor.

How long can I keep my Azza mattress in the box?

No stress, you can keep your mattress in the box for up to 45 days.

How do I set up my Azza mattress?

Each Azza mattress includes set-up instructions. When your mattress arrives, simply open the box and remove the mattress. Look for your yellow-and-purple envelope with your individual "Azza opener" to easily cut away the plastic wrap without damaging your mattress. Alternatively, you can use your hands to peel back the plastic. Allow 45 minutes to regain shape and, voila!, you're in business.

Once the Azza mattress is out of the box, how long before I can use it?

Once you get your Azza mattress out of the box it will be ready to use right away. It will instantly take shape and can take a few hours to get to its formal dimensions.

What is your return policy?

When you purchase an Azza mattress, you get an unparalleled 100-night sleep trial. Your risk-free purchase means you will love your Azza mattress or receive 100% of your money back within the 100 nights. We never resell returns and we don't charge any return fees. If for some reason your purchase is not perfect, we will have your Azza mattress picked up and donated to a local charity.

If I need to return my Azza mattress, how quickly will I receive my refund?

If you do have to return your mattress, your refund will be processed once we confirm pickup. Typically it takes 3-5 business days once we process your return for you to receive funds via your initial payment method.

What is your privacy policy and terms of service

For more information on our terms of service and privacy policy, you can check here: <a href="/terms-of-service">https://sleepazza.com/terms-of-service</a> or <a href="/privacy-policy">https://sleepazza.com/privacy-policy</a>

 
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